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Athlenote Terms of Use

Effective date: 11 September 2026.

These terms are a contract between you and Duo Technology Studio (Pty) Ltd for your use of the Athlenote app. By creating an account or using Athlenote, you agree to these terms. Please read them, and our Privacy Policy, carefully.

1. Who we are and acceptance of these terms

Athlenote is made by:

Duo Technology Studio (Pty) Ltd, registration number 2025/864445/07, 10 Rokewood Road, Die Boord, Stellenbosch, Western Cape, 7613, South Africa.

In these terms, "Duo", "we", "us" and "our" mean Duo Technology Studio (Pty) Ltd. "You" means the person using Athlenote.

2. The Athlenote service

Athlenote is a voice-first sports journal with an AI mentor persona. Athlenote is a mobile app only, available for iOS and Android. It lets you:

3. Eligibility and minimum age

You must be at least 13 years old to create an Athlenote account and use the app. If you are between 13 and 18 years old, you may only use Athlenote with the consent of a parent or legal guardian, and by using the app you confirm that this consent has been given. By using Athlenote, you confirm that you meet these age requirements.

4. Your account

To use Athlenote, you need to create an account with an email address and password. You are responsible for keeping your password secure and for all activity that happens under your account. Please tell us immediately at hello@athlenote.com if you think someone else has accessed your account.

5. Your licence to use the app

Subject to your compliance with these terms, Duo grants you a personal, limited, non-exclusive, non-transferable licence to download, install and use Athlenote on a mobile device that you own or control, and only in the way that Apple's or Google's own usage rules for their app stores permit. This licence is for your personal, non-commercial use only.

Duo, and not Apple or Google, is solely responsible for the Athlenote app, its content, and this licence. If you downloaded Athlenote from the Apple App Store, this licence is limited to a licence to use the app on Apple-branded products that you own or control, and as permitted by the Usage Rules in Apple's Media Services terms.

6. Subscriptions and payment

New subscribers get a 14 day free trial. Athlenote is offered on two plans: Athlenote, at 3 US dollars per month or 30 US dollars per year, and Athlenote Pro, at 10 US dollars per month or 100 US dollars per year. The price and billing period for the plan you choose will be clearly shown to you in the app before you subscribe. Duo may introduce additional plans or pricing in future, and where it does, the price, billing period and what is included will be clearly described in the app before you subscribe to that plan.

All payments are billed and processed by Apple, through the App Store and Apple's In-App Purchase system, or Google, through Google Play Billing, depending on which app store you downloaded Athlenote from. Duo does not process, see or store your card or payment details, and Duo never charges you directly.

Your subscription automatically renews at the end of each billing period, at the then-current price, unless you cancel it before the renewal date. Payment is charged to your Apple ID or Google Play account. If you cancel during your 14 day free trial, you will not be charged. If you do not cancel before the trial ends, you will automatically be charged the price of your selected plan at the start of the first billing period. Subscription management and cancellation are handled entirely by Apple or Google, subject to their own billing terms.

If Duo increases the price of a subscription, it will give you advance notice in accordance with Apple's and Google's respective requirements before the new price applies, and you will be able to cancel before the change takes effect.

7. Cancellation and refunds

Because Apple and Google handle billing, cancellations and refunds are also handled by them, not by Duo directly.

If you are a consumer located in the European Union, the United Kingdom, or another jurisdiction that grants a statutory withdrawal or cooling-off period for digital subscriptions, that right is administered by Apple or Google as the seller of your subscription, through their own purchase and refund processes.

8. Important: AI and medical disclaimer

Please read this section carefully.

Athlenote is not a medical device. It does not diagnose, treat, cure or prevent any medical condition, injury or illness.

The AI mentor is an artificial intelligence, not a human being. It is not a therapist, coach, doctor or clinician of any kind. Nothing the AI mentor says is medical advice, psychological advice, or professional advice of any kind. Its replies are generated automatically and may be inaccurate, incomplete or inappropriate for your situation.

Your readiness score is not a measurement or a prediction. It is simply an aggregate of what you reported about yourself in your daily check-in, such as your own ratings of sleep, fatigue, soreness, stress and mood. It is not calculated from any sensor, medical test or objective measurement, and it does not predict injury, illness or performance.

Always consult a qualified doctor, therapist, coach or other professional before making decisions about your health, training or wellbeing. Do not rely on Athlenote, the AI mentor, or the readiness score as a substitute for professional advice.

9. If you are struggling or in danger

Athlenote is not a crisis service. If you are struggling, in distress, or in danger, please contact a qualified professional or your local emergency services right away. Do not rely on Athlenote or the AI mentor for help in a crisis or emergency. Athlenote is a journaling and reflection tool, not a crisis or emergency response service.

10. Acceptable use

When using Athlenote, you agree not to:

11. Your content

You own your journal entries, voice recordings, transcripts, and any other content you create in Athlenote ("your content"). We do not claim ownership over it.

To provide the service, you grant Duo a licence to store, process and transmit your content, including sending your recordings and transcripts to our service providers, solely for the purpose of running the features you use, such as transcription and generating AI mentor replies. This licence is limited to delivering the Athlenote service to you and does not give Duo any right to use your content for any other purpose. Details of the specific third parties who process your content on Duo's behalf are set out in our Privacy Policy.

See our Privacy Policy for full detail on how your data is collected, used, shared and protected.

12. Our intellectual property

Athlenote, including its design, features, branding, mentor personas, and underlying software, is owned by Duo Technology Studio (Pty) Ltd and is protected by copyright and other intellectual property laws. Other than the limited right to use the app as intended, these terms do not give you any ownership or rights in Athlenote itself.

13. Apple and Google: who is responsible for what

If you downloaded Athlenote from the Apple App Store or Google Play, the following applies in addition to the rest of these terms.

These terms are an agreement between you and Duo only, and not with Apple Inc., Apple Distribution International, or Google LLC (together, "the app store operators"). Duo, not the app store operators, is solely responsible for Athlenote and its content.

The app store operators have no obligation to provide any maintenance or support services for Athlenote. Duo alone is responsible for that, to the extent set out in these terms.

Duo, not the app store operators, is responsible for addressing any claims by you or a third party relating to Athlenote or your possession or use of it, including product liability claims, claims that Athlenote fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection or similar legislation.

The app store operators, and their subsidiaries, are third party beneficiaries of these terms, and once you accept these terms each app store operator will have the right, as a third party beneficiary, to enforce these terms against you.

Your use of Athlenote must also comply with any applicable third party terms, such as the Apple Media Services terms and conditions or Google Play's terms of service, that apply when you download or use an app from that store.

14. Warranty disclaimer

Athlenote is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Duo disclaims all warranties, express or implied, about the app, including any warranty that it will be uninterrupted, error-free, secure, or fit for a particular purpose.

If Athlenote fails to conform to any applicable warranty, you may notify Apple or Google, as applicable, and they may refund the purchase price you paid for the app or subscription to you. To the maximum extent permitted by law, Apple and Google will have no other warranty obligation of any kind in relation to Athlenote, and any other claims, losses, liabilities, damages, costs or expenses attributable to a failure to conform to a warranty are Duo's sole responsibility, subject to the limitation of liability section below and to any rights you have under South African law that cannot be excluded.

By using Athlenote, you represent that you are not located in a country that is subject to a government embargo or that has been designated by a government as a "terrorist supporting" country, and that you are not listed on any government list of prohibited or restricted parties.

16. Suspension and termination

You may stop using Athlenote and delete your account at any time from within the app, in Settings.

We may suspend or terminate your access to Athlenote if you breach these terms, if we reasonably believe your use of the app poses a risk to us or others, or if we are required to do so by law. Where reasonably possible, we will try to give you notice first.

17. Limitation of liability

To the fullest extent permitted by law, Duo Technology Studio (Pty) Ltd will not be liable for any indirect, incidental or consequential loss or damage arising from your use of Athlenote, including but not limited to loss of data, loss of profits, or any decision you make based on the AI mentor's replies or your readiness score.

Nothing in these terms is intended to exclude or limit any liability, or any right you have as a consumer, that cannot lawfully be excluded or limited under South African law, including the Consumer Protection Act 68 of 2008, where it applies to you and to Duo's role in providing Athlenote.

18. Consumer rights that cannot be excluded

Nothing in these terms limits any right you have under mandatory consumer protection law that applies to you and cannot lawfully be excluded, including under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002 in South Africa, or equivalent consumer protection law in your own country. Where such a right conflicts with anything in these terms, the mandatory right takes priority to the extent required by law.

19. Changes to these terms

We may update these terms from time to time, for example to reflect changes to the app or to the law. If we make significant changes, we will let you know inside the app or by email. Continuing to use Athlenote after changes take effect means you accept the updated terms. The effective date at the top of this page shows when it was last updated.

20. Governing law and disputes

These terms are governed by the laws of South Africa. Subject to any mandatory consumer protection rights you may have in your own country, any dispute arising from these terms or your use of Athlenote will be subject to the exclusive jurisdiction of the courts of South Africa.

21. Contact us

If you have any questions about these terms, please contact:

Duo Technology Studio (Pty) Ltd, 10 Rokewood Road, Die Boord, Stellenbosch, Western Cape, 7613, South Africa. Email: hello@athlenote.com.